For orders under 135£, you will only have to pay the carrier handling fee, for Royal Mail it is usually 8£. For orders over 135£ you might have to pay the import tax. However, the taxes and customs fees are handled by the HMRC and we cannot guarantee wether or not there will be any additional charges and we have no control over these.
Your products will be shipped within 3 working days of your order. It takes 2 - 15 days to reach you, based on your location. Check our Shipping Policy to see shipping times for your location.
We accept returns within 30 days of delivery. You can take a look at our Refund Policy for more details, or contact us contact us if you have any questions. The return shipping cost must be covered by you.
If you receive your order and it's the wrong size, colour or defective, contact us and we will either refund you or send you a replacement.
Exchanges will be treated as returns, so you can exchange your unused items unless 30 days have gone by since the item was delivered. You can take a look at our Refund Policy page for more details, let us know if you wish to exchange an item.
Yes you can, before the order has been processed and shipped. Please contact us if you need to make any changes in your order information.
If the order has not yet been sent, you can contact us here to cancel it. Orders may be cancelled if they have not been processed and shipped. After they have been processed and shipped, you can return the order after you have received it.
You will receive a notification email with a tracking number when your items have been shipped. It can take a couple of days for the shipment status to be updated, feel free to contact us if you have any concerns.